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    1. How does this process work, can you summarize?
    2. What is expected of me as a member?
    3. Why should I give you my personal information?
    4. What personal information of mine do you give out to clients?
    5. What is RedeemItNow?
    6. What are itcoin?
    7. Will I still be incentivized with points in my survey invites?
    8. Why is TestSpin using RedeemItNow for rewards?
    9. What happened to my points?
    10. How many itcoin do I need to have in order to cashout through RedeemItNow?
    11. How do I view my account details?
    12. How do I log into RedeemItNow?
    13. Do I need to join RedeemItNow?
    14. What is the RedeemItNow Rewards Center?
    15. What is the RedeemItNow Store and when will it be ready?
    16. Can I still get Amazon.com gift codes and what is the conversion rate?
    17. Can I get multiple Amazon.com gift codes?
    18. Can I still get cash for TestSpin surveys?
    19. Do I need to have a PayPal account to get cash?
    20. Am I required to cashout all of my itcoin in order to redeem them for PayPal cash?
    21. How long does it take to get cash in PayPal?
    22. What happens if I enter the wrong PayPal email address?
    23. Can I receive cash from PayPal in another currency?
    24. Where are the surveys, I don't see any on your site?
    25. Tried to register but your form keeps telling me I didn't answer all the questions, why?
    26. How does TestSpin make money?
    27. Does TestSpin choose who they want for a survey?
    28. Why do I have to give my username in the survey?
    29. I tried to take a survey, but it said I didn't qualify, why?
    30. Does TestSpin build and host the surveys?
    31. I'm not getting any email invites, what could be the problem?
    32. Why aren't their more surveys posted on your site?
    33. How long does it take to credit my account after a survey?
    34. I just took a survey and haven't been credited, why?
    35. I haven't been credited and it's been over a month, why?
    36. My account was closed, why? What can I do about it?
    37. Are you able to close my account? What are the rules?
    38. Sample Surveys - I took them and didn’t get credit, why?
    39. How does payout work?
    40. Who Pays for Tax or Shipping for Amazon gift codes?
    41. I get your invites, but there is no text in the email, why?
    42. I forgot my username and password how do I get them from TestSpin?
    43. How can I change my email address or user profile?
    44. Why does TestSpin ask verification questions?
    45. What is a survey (online)?
    46. What is a "tester?"
    47. What is marketing research and what is a market research company?
    48. How can I get to take MORE surveys?
    49. Does it cost anything to register?
    50. How can I close my account?











    1. How does this process work, can you summarize?

    A market research company calls TestSpin and asks us if we have a certain user profile, such as Men, age18-24. The client will have a specific "quota" of people they will need, such as 1000. We then search through our membership base to find that user profile. The client gives us a link to their survey and we email to our members with that link and ask if they would like to take a survey. Those members may go to our client's survey and start responding to questions. There usually will be a few (3-10) questions that will either qualify or disqualify members from that survey. If you don't qualify you are taken out of the survey and you do not get credited. If you do qualify, you will continue to answer questions. If you complete the survey you will be asked to enter your username for verification of your membership with TestSpin and this is what we use to credit our members who complete the survey. Once we fill the quota of people requested by the client they close the survey. We wait for the client to finish the survey (some take weeks) and then the client gives usthe usernames they collected at the end of the survey and we credit those user's accounts.

    2. What is expected of me as a member?

    We ask that you maintain your user profile - keep it updated. It is very important that your profile is current as you will have a hard time qualifying for surveys if it is not. Also, TestSpin is awarding "itcoin" to those who are professional, honest, spend the time necessary to read the questions in a survey, and take this process seriously.

    3. Why should I give you my personal information?

    It is necessary for you to give us your demographic (personal) information and keep that information current for us to send you invitations. The more questions you answer in your registration form the more surveys invites you will receive. If you need to update your information (or finish the second page), once you are logged in go to your "MyHomepage" and click on "Edit My Account Information."

    4. What personal information of mine do you give out to clients?

    Our clients do not need to know who you are. They will ask us if we have a specific type of person and we will search through our database to see. If we do, we send out survey invites, but never release any identifying information.

    TestSpin only uses the information you give us during registration to conduct focus groups or send surveys to you on behalf of our Clients. TestSpin will not release personally identifying information to anyone. Testers should be aware that in responding to Clients' surveys or focus groups they may be disclosing personally identifying information. TestSpin is not responsible for the question content and the security and privacy protections in place on the TEstSpin web site do not cover our Clients' survey questions. Testers responding to surveys or focus groups are solely responsible for the content of their responses and disclosure of their personal information.

    5. What is RedeemItNow?

    RedeemItNow is TestSpin’s new rewards center where members can redeem their itcoin for rewards like Amazon.com gift codes, PayPal cash, and free products (coming soon).

    6. What are itcoin?

    TestSpin now compensates its members for their opinions in the form of itcoin, which can be redeemed for a number of exciting rewards, such as cash, gift certificates, and FREE products at www.redeemitnow.com.

    7. Will I still be incentivized with TestSpin points in my survey invites?

    No. TestSpin will now offer itcoin as an incentive for taking surveys.

    8. Why is TestSpin using RedeemItNow for rewards?

    As part of our ongoing efforts to improve your TestSpin experience and offer you more great rewards, TestSpin is now partnered with RedeemItNow. RedeemItNow specializes in rewards systems and is better able to manage incentives and offer a wide array of rewards for our members.

    9. What happened to my points?

    Your earned points have been converted to itcoin, which you can view at TestSpin.com or RedeemItNow.com. Remember, 1,000 points = 1,000 itcoin and 10,000 points = 10,000 itcoin.

    10. How many itcoin do I need to have in order to cashout through RedeemItNow?

    You must have a minimum balance of 10,000 itcoin in order to cashout via RedeemItNow for PayPal cash or Amazon.com gift codes. All payouts through RedeemItNow must be done in increments of 10,000 itcoin.

    11. How do I view my account details?

    To view your account details, simply visit www.redeemitnow.com to login. Click the My Account tab to view your earned itcoin details and your redeemed rewards.

    12. How do I log into RedeemItNow?

    You can log into RedeemItNow using the email address you have registered with TestSpin and your TestSpin password.

    13. Do I need to join RedeemItNow?

    No. TestSpin members are automatically RedeemItNow members.

    14. What is the RedeemItNow Rewards Center?

    The RedeemItNow Rewards Center is where you can redeem your itcoin for rewards.

    15. What is the RedeemItNow Store and when will it be ready?

    The RedeemItNow Store is an ongoing project that RedeemItNow is creating in order to provide its members with products that they can get for free with their itcoin. The expected release date is Fall of 2009.

    16. Can I still get Amazon.com gift codes and what is the conversion rate?

    Yes. Amazon.com gift codes are available for redemption in the RedeemItNow Rewards Center. You can get a $10 Amazon.com gift code for 10,000 itcoin.

    17. Can I get multiple Amazon.com gift codes?

    Yes. Amazon.com gift codes are only available in increments of $10, but you can get multiple codes if you have enough itcoin.

    18. Can I still get cash for TestSpin surveys?

    Yes! You can get PayPal cash through RedeemItNow.

    19. Do I need to have a PayPal account to get cash?

    Yes, you must set-up a PayPal account BEFORE you cash out through the RedeemItNow Rewards Center. Is there a cost for PayPal cash via RedeemItNow? Yes. There are costs incurred for offering PayPal. The RedeemItNow calculator will indicate the value of your itcoin in PayPal cash minus these costs.

    20. Am I required to cashout all of my itcoin in order to redeem them for PayPal cash?

    No, you do not have to cashout all of your itcoin. You can simply indicate the amount of itcoin you wish to redeem for PayPal cash, in increments of 10,000 itcoin.

    21. How long does it take to get cash in PayPal?

    It can take up to 5-7 business days to receive your PayPal cash. PayPal will send you an email as soon as you receive your cash from RedeemItNow.

    22. What happens if I enter the wrong PayPal email address?

    It is VERY IMPORTANT to enter the correct PayPal email address when cashing out your itcoin for PayPal cash. Be sure to enter the email address associated with your PayPal account. This email address may be different from your TestSpin email address. You will be asked to confirm your PayPal email address before cashout. Once you submit your information, the system performs a currency transaction and a transfer of funds occurs. Those funds will be sent to the PayPal email address entered. RedeemItNow cannot reverse these transactions. If you suspect that you have sent your payment to an incorrect email address, please contact RedeemItNow Customer Care immediately. We cannot guarantee that we will be able to reverse the transaction.

    23. Can I receive cash from PayPal in another currency?

    Yes. RedeemItNow pays in US Cs only. However, Paypal can convert US Dollars to the currency for which you hold a balance based on the retail foreign exchange rate determined by PayPal. PayPal's foreign exchange rate includes a 2.5% fee.For more information, please visithttps://www.paypal.com/cgibin/webscr?cmd=p/sell/mc/mc_convert-outside and https://www.paypal.com/cgi-bin/webscr?cmd=p/sell/mc/mc_receive-outside.

    24. Where are the surveys, I don't see any on your site?

    TestSpin's business clients have the ability to request specific demographic profiles (member info) from our database for their marketing research studies. For instance a television studio may target Males 18-34 who like horror movies, or a Baby Formula company may request Females, Married, 34-49 with 3 or more children. We at TestSpin have no control over which profiles they choose, so you may be right for our next survey... or it may take several weeks before you are invited to participate. Those surveys posted on our web site that are available to everyone (not profile specific) are rare and fill up in around 5 mins. Most clients want specific types of people to answer their surveys and prefer to send invites via email... so most of our survey invites will be sent to the email account you registered with us. Be sure to look for the "TestSpin Alert!" email message which will invite you to participate in a survey that is targeted to you… and move quickly if you qualify, our surveys typically fill up in a couple hours.

    25. Tried to register but your form keeps telling me I didn't answer all the questions, why?

    In order to register and be accepted as a TestSpin member, you need to fill out every single field in the registration form. If there is any field left saying "select one", you will not be able to register. If you aren't sure about an answer, select "other" or "none"... but something must be selected.

    26. How does TestSpin make money?

    TestSpin gets paid to send our members to surveys, but we only get paid if you qualify and complete their surveys. Therefore the more surveys you complete the more money we make. We are in this together and want you to participate in our clients' surveys. We also want members who are great survey takers and give great responses, as our business is only as good as our members.

    27. Does TestSpin choose who they want for a survey?

    No. TestSpin's business clients have the ability to request specific demographic profiles (member info) from our database for their marketing research studies. For instance a television studio may target Males 18-34 who like horror movies, or a Baby Formula company may request Females, Married, 34-49 with 3 or more children. We at TestSpin have no control over which profiles they choose, so you may be right for our next survey... or it may take several weeks before you are invited to participate.

    28. Why do I have to give my username in the survey?

    We use your username to credit your account. Your account will be credited approximately four weeks after the entire survey has been completed. Some surveys have different segments, (such as overseas) so it may be longer than four weeks from the day you completed the survey. We wait for our client to provide us with all the usernames they collected at the end of the survey and then we match them to our e-mailing list for verification. TestSpin's policy is that if you are not on our e-mailing list for that survey, your responses will not be counted and you will not be credited. This process assures us that we don't have anyone that we don't invite taking our clients' surveys. Some clients require us to send you a "survey access code" this further insures that only those we invite take our clients' surveys. On these surveys you will be asked to type in a code and a username.

    29. I tried to take a survey, but it said I didn't qualify, why?

    Surveys sometimes have restrictions, such as age or income, and they can be as restrictive as what year car you drive. For instance, a client may request Cadillac owners to take a survey, but then screen out everyone but those who have a 2001 Cadillac. The first 3-10 questions of a survey are typically screeners and determine whether or not you qualify for the survey itself. TestSpin does not get paid for anyone who does not qualify for a survey, therefore we do not credit members who do not qualify. You must qualify and complete the survey to be credited. By the way, client's know if you've tried to take a survey and not qualified and then come back and try to qualify again. They tell us who you are and this will flag your account and possibly be a reason to close your account. The purpose of screener questions is that they want a specific type of person to answer their survey, so please do not try to take a survey again if you don't qualify.

    30. Does TestSpin build and host the surveys?

    Most of the time, no. Although the "sample surveys" you see on your homepage are built by TestSpin, we typically don't build or host our client's surveys. We have no control over the content, their stability, browser compatibility or reliability. If you are having difficulty with a survey, there is nothing we can do about it, except offer our apologies and report the problems to our client.

    31. I'm not getting any email invites, what could be the problem?

    Our e-mails are sent in plain text format, which can be read by all email software programs, however some Internet Service Providers (ISPs) have "spam" filters and may believe we are sending you unsolicited e-mails. You must speak with your provider (such as Go.com) and ask why you are not able to receive our invites.

    If your ISP is not being cooperative, we suggest you to create an alternate e-mail account with one of the free e-mail services (yahoo, lycos, hotmail, etc.) and then update your profile in our database. Also about 20% of our invites bounce back to us because our members' free email accounts are over quota (full). Please make sure your email account has enough space to accept our emails. To update your email address:

    1. After you have created your alternate e-mail address, go to http://www.testspin.com/
    2. Click on "Login" and enter the user name and password you provided when registering
    3. You will be directed to your "MyHomepage," where you may click on "Edit My Account Information"
    4. Change your e-mail address and click "Submit" to update your profile changes

    32. Why aren't their more surveys posted on your site?

    Most of our surveys are sent via email. TestSpin's business clients have the ability to request specific demographic profiles (member info) from our database for their marketing research studies. For instance a television studio may target Males 18-34 who like horror movies, or a Baby Formula company may request Females, Married, 34-49 with 3 or more children. We at TestSpin have no control over which profiles they choose. Those surveys posted on our web site that are available to everyone (not profile specific) are rare and fill up in around 5 mins. Most clients want specific types of people to answer their surveys and prefer to send invites via email... so most of our survey invites will be sent to the email account you registered with us. Keep your profile current by clicking on "Edit My Account Information" on your MyHomepage.

    33. How long does it take to credit my account after a survey?

    In most intances surveys usually take about six to eight weeks to complete, as we have multiple segments, some overseas. Once the survey is completed, we receive all the usernames of those who completed the survey and we match them to those people we invited to that survey. If you have completed a survey you were invited to expect to be credited in about 30 days.

    34. I just took a survey and haven't been credited, why?

    It takes about 30 days to be credited for a survey. However, if it has been more than 30 days there are many reasons why you may not have been credited. (see 19)

    35. I haven't been credited and it's been over a month, why?

    Sometimes it takes more than 30 days to be credited, so please be patient. If you still aren't credited it is more than likely due to the following reasons that were listed in the Terms of Agreement you "agreed" to when registering with TestSpin:

        1. Registering with TestSpin by giving us false or misleading information
        2. Changing your profile and giving false or misleading information
        3. Creating multiple TestSpin accounts
        4. Taking the same survey more than once
        5. Taking a survey, not qualifying, then taking the same survey again with knowledge of how to get through the qualifying process
        6. Telling another member how to get through the survey qualifying process
        7. Intentionally giving faulty responses on a survey
        8. Completing a survey so quickly that you would not have been physically able to read the questions
        9. Posting our links to surveys anywhere on the Internet
        10. Registering if you are under the age of 13 years old
        11. If we request a specific Tester profile in our email invite and you do not fit that profile, but attempt to take the survey anyway
        12. Registering or changing user profile with usernames or email addresses that TestSpin deems indecent
        13. Unable to answer profile verification questions

    Above are some of the reasons we may terminate a member's account as well.

    36. My account was closed, why? What can I do about it?

    If you account was closed it was due to abuse of the Terms of Agreement you "agreed" to when registering with TestSpin. Click here to read the Terms of Agreement .

    If you have a dispute, you must file a claim. You must be a US citizen to dispute your account closure.

    37. Are you able to close my account? What are the rules?

    Membership is a privilege, not a given. TestSpin is looking for members who are honest survey takers and give great responses, as our business is only as good as our members. Therefore, we reserve the right to terminate your account for any reason and email the remaining balance to you in gift certificates. We may also close your account for "abuse" of our Terms of Agreement. In this case your account will be closed and all credit will be voided from your bank account. If you are a US citizen you may dispute your account closure and file a claim for your bank balance.

    38. Sample Surveys - I took them and didn’t get credit, why?

    Those surveys you took were sample surveys and are only "examples" of what we do. They have made up questions, are not for money and are only there for you to see how this process works. Each one of those surveys has instructions that explain that. Please take the time to read the instructions for each survey you are asked to participate in - as they are just as important as the survey itself.

    39. How does payout work?

    Once you earn 10,000 itcoin, you can payou. Simply visit RedeemItNow.com and choose what reward you would like to receive.

    40. Who Pays for Tax or Shipping for Amazon.com gift codes?

    You do. RedeemItNow purchases gift certificates from Amazon.com in bulk. When you cash out, TestSpin emails you a gift certificate code that has a $10 value at Amazon.com. You then can go to Amazon.com, start shopping and use that $10 gift certificate towards anything you like at Amazon.com. TestSpin and RedeemItNow makes no warranties from here on… you are responsible for your gift certificate once you cash out. We are out of the process at that point. The shopping experience is between you and Amazon. Whether or not Amazon charges you tax or shipping is completely out of our control.

    41. I get your invites, but there is no text in the email, why?

    Our e-mails are sent in plain text format, which can be read by all email software programs, however some Internet Service Providers (ISPs) have "spam" filters and may believe we are sending you unsolicited e-mails. You must speak with your provider (such as Go.com) and ask why you are not able to receive our invites.

    If your ISP is not being cooperative, we suggest you to create an alternate e-mail account with one of the free e-mail services (yahoo, lycos, hotmail, etc.) and then update your profile in our database. Please remember to make sure you free email account is not over quota (not full).

    To update your profile (change your email), please follow these steps:

        1. After you have created your alternate e-mail address, go to http://www.testspin.com/
        2. Click on "Login" and enter the user name and password you provided when registering
        3. You will be directed to your "MyHomepage," where you may click on "Edit My Account Information"
        4. Change your e-mail address and click "Submit" to update your changes

    42. I forgot my username and password, how can I get them from TestSpin?

    In order to retrieve your TestSpin login name and password, follow these instructions:

        1. Go to our website http://www.testspin.com/
        2. Click in "Login" on the upper right hand side of our homepage
        3. A pop-up window will appear prompting for your login name and password. In this same window there is an option that allows you to retrieve your login name and password by entering your e-mail address. Enter your e-mail address in the provided space and click the "send login/password" button.
        4. You will receive an e-mail to the e-mail address you provided TestSpin that will have your username (login) and password.

    43. How can I change my email address or user profile?

    Once you are a member, to update your profile, please follow these steps:

        1. Go to http://www.testspin.com/
        2. Click on "Login" and enter the user name and password you provided when registering (if you have forgotten your username, this is where you can enter your email address and we will send you your username and password).
        3. You will be directed to your "MyHomepage," where you may click on "Edit My Account Information."
        4. Change your e-mail address and update your profile. Then click "Submit" to update your changes.

    44. Why does TestSpin ask verification questions?

    From time to time, TestSpin will ask verification questions when you login. These validation questions are there for the purpose of making sure that everyone is being honest and entering their correct information. If you do not enter valid information and cannot answer the questions, we will terminate your account per the Terms of Agreement you agreed to when registering.

    45. What is a survey (online)?

    A survey is an interview with a willing respondent. It is research in which an interviewer interacts with respondents to obtain facts, opinions and attitudes. Online surveys are the same thing, except the interview (survey) is presented online which allows for instant capture of data (information).

    46. What is a "tester?"

    A "tester" is TestSpin's terminology for a respondent. A respondent is an individual from which data is collected. Also called "participant", "unit", "unit of analysis", "subject" or "experimental unit". These are all different terms for people who respond to marketing research questions.

    47. What is marketing research and what is a market research company?

    Marketing research is the planning, collection, and analysis of data relevant to marketing decision making, and the communication of the results of this analysis to management. A marketing research company conducts market studies to compile data for analysis that they present to companies who request their services. TestSpin's clients are marketing research companies and we provide them with respondents (you).

    48. How can I get to take MORE surveys?

    The only thing that will help increase your chances of participating in MORE surveys is to keep your profile current. If you aren't sure if your profile is current, if you are logged in, go to My TestSpin (your MyHomepage) and click on "Edit My Account Information." A sure way to get LESS surveys is by trying to cheat the TestSpin system by creating more than one TestSpin account, attempting to take a specific survey more than once, or answering survey questions so quickly that it would be impossible for you to read the questions. These are just some of the ways you will not get invited to surveys or possibly have your account closed. See TestSpin Terms of Agreementfor more details.

    49. Does it cost anything to register?

    No. TestSpin will never ask for money from you.

    50. How can I close my account?

    If you no longer wish to receive these survey invites, please go to http://www.testspin.com/removes/ or contact us by email at support@testspin.com.


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